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Frequently asked questions

Who owns the data?
The practice owns the data. While we host the data and the application, we neither claim ownership of the data, nor use it for any other purpose.

How do I get a copy of my data?
Send an email to support@allofactor.com to get an extract of the data in comma separate or Microsoft Excel format.

What happens if the internet goes down?
If you loose internet connectivity, then alloFactor will stop functioning until internet is back up again.

How do I know your data is protected?
Check out security section for details on the comprehensive security precautions we take to ensure privacy of your data.

Where is the data hosted?
alloFactor is hosted with Amazon Inc.

Am I eligible for the EMR incentives if I use alloFactor?
Yes, alloFactor is 2011/2012 ONC-ATCB certified qualifying our clients to receive incentive payments if they meet the meaningful use criteria.

How do I start using alloFactor?
You can download alloFactor from the website, setup your account and start using alloFactor immediately.

How do I get customer support?
Use customer support page at contact.htm to send us your query. You can also email us at support@allofactor.com. If you need immediate assistance, please contact us through chat at the link in our home page.

Do I have to sign a contract for any of your transactions or services?
There are no contracts for using alloFactor. You are billed on a monthly basis based on actual usage and you can stop using our services any time after sending us a notice and making the final payment on any outstanding items.

Where can I find pricing details for alloFactor?
You can find pricing details here.

Is there any startup fee to use alloFactor?
No, there are no fees to setup your practise in alloFactor.

What payment options do I have?
We accept Visa and Master Card. If you choose any options which have a fee, you will be required to provide us with the payment details during installation. Invoices are raised at the end of each month and automatically charged to your credit card.

Can you train our staff?
We do offer free web based training. Our training division will be happy to offer hour long sessions for your frontdesk, physician and billing staff. There is no cost for online training. We also offer onsite training for which we charge $100 per hour + actual travel costs (minimum 8 hours)

Can you add new features on request?
All customer requests are evaluated by our product management and technical teams. If the feature benefits majority of our clients, then we will implement these features in alloFactor.

Can I import my current data into alloFactor?
alloFactor supports importing data from popular packages including Misys Tiger (tm), Medisoft(tm), Practicepoint Manager(tm) and Medrium(tm) for a low fixed fee. If you use unsupported practice management software, then we can import patient data for you as long you can get the data to us in an .csv or Microsoft Excel format.

Can I receive my data if I choose to switch practice management software?
Yes; please send us an email at support@allofactor.com. We will create an extract of the data in Comma-Separated Value (.CSV) or Microsoft Excel (.XLS) format that you can then import into your new software.

How do I submit electronic claims?
alloFactor allows you to enroll directly using our administrative account. Once you enroll, we will set up your account for submission to commercial payers. Typically you can start submitting claims electronically within 48 hours. To submit claims to Medicare, Medicaid, BCBS and Tricare please contact us at support@allofactor.com and we will prepare the necessary paperwork that you will need to sign and fax back to us. Submitting electronic claims to these payers can take anywhere from 2 - 6 weeks based on the payer.

Which payers can I sent claims electronically to?
alloFactor is electronically connected to over 2300 payers to submit electronic claims.



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