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Fax Solution - FAQ
Q: Do I need to have alloFactor?
A: Yes, you need alloFactor platform installed to use the fax solution. In fact if you are not actively using alloFactor you will not realize the benefits it offers.

Q: Can you fax from other EMR or PM software?
A: No, alloFactor fax solution only works with alloFactor. alloFactor EMR is amongst the lowest priced in the market and so we hope you would consider switching.

Q: Do I need internet to use this solution?
A: alloFactor requires a broadband connection with atleast 512Kbps bandwidth.

Q: What happens if outbound phone number is missing or invalid?
A: Fax solution will fail if the phone number is in an invalid format.

Q: Is there any charge other than per page fee?
A: There is a one time fee of $25 to setup the account. This fee will be charged only if you decide to continue after your trial period. After trial period, you will incur 10 per actual pages faxed.

Q: Will I be charged if the other line is busy or if transmission fails?
A: No, you will not be charged if the other line is busy or transmission fails.

Q: Do I need any other hardware or software?
A: No. You donot need any additional hardware or software

Q: Can I send documents as email attachments
A: We donot have that at this time. However our engineers are working on adding that functionality in.

Q: How can I see the results of faxes?
A: Faxes are queued for transmission and can take up to 10 minutes to deliver. Results can be seen in alloFactor reports.

Q: Do I need to make a long term commitment?
A: No. you can discontinue the service any time you choose to.

Q: How can I test your service?
A: The best way is to sign up for a free trial.

Q: Are you HIPAA compliant?
A: Yes. When you register alloFactor, we are automatically setup as a business associate of the covered entity (your clinic) under the privacy standards set forth by HIPAA regulations.

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