Q: How do I register for alloFactor?
A: Please contact us at sales@allofactor.com or call us (205) 775 1125.

Q: What does it cost to use alloFactor?
A: See pricing for more details on pricing.

Q: I am not using alloFactor. Can I connect to my PM or EMR software?
A: No, Patient Portal can only connect to alloFactor PM & EMR platform. alloFactor is the best value in the market - we hope you would consider switching.

Q: Can we deploy portal on our server?
A: Yes, you can choose to deploy the server at the practice or to host with us.

Q: What features does patient portal offer?
A: see features page for more details on pricing.

Q: Can you prevent patients from making new appointments directly on system? A: Yes, you can customize it so that appointment request comes as an email. Q: Do I need internet to use this solution?
A: It depends. If you the portal is hosted with us, then you do not need internet connection. If portal is hosted at the practice, then you will need broadband internet connection.

Q: How secure is Patient Portal?
A: All patient personal health related and financial information is available only after the patient logs under the secure section on the Patient portal. Data is always encrypted during transmission. Patient needs to enter a username and password to login to the secure area. We do not store any personal health record on the patient's desktop.

Q: Do I need to make a long term commitment if I choose paid optional features?
A: No. you can discontinue the optional features at any time.

Q: Are you planning to allow patients to pay online?
A: Yes, we are working on an online payment solution by which the patient can pay using a credit card or a check.

Q: I have an existing website. Can I integrate that with your portal so we can retain the same functionality and look and feel?
A: Yes, You can integrate existing website. We can work with your developer to give him the entry points to the dynamic functionality. Alternatively we can take your html code and do the customization for you - additional costs apply. Q: Can I have functionality on my website?
A: Yes, your website can continue to have other static or dynamic functionality

Q: I have my logo and images. Can I use them on my website?
A: Yes, you have the ability to upload your own logo or images.

Q: What does domain registration mean?
A: Users typically locate identify using domain such as google.com or microsoft.com. This helps users remember names easily. Registering your own domain helps your patients remember your website easily. An example of a registered domain name would be www.raleighcardiologyassociates.com.

Q: Once I register, what do I need to do to promote my website?
A: There are different ways in which you can promote your website. Some of the simple and immediate things you could do include printing the domain name on your business cards, appointment reminder cards. Also train your front desk staff to give the domain information out to patients at the time of visit or over the phone. One of the basic things that you should do for promotion is to submit the home page to major search engines such as Google so that your website will come up when your patient search for it on the one of these search engines.

Q: How do I form a domain name?
A: Generally you would form the domain name using your clinic name like if your clinic is called Texas Cardiology Clinic you would try for a domain name texascardiology.com or texascardiologyclinic.com. Form a name that is easy to remember and try to avoid special characters or digits in them. Also remember it is possible that another clinic may have already taken the domain name of your choice.

Q: What if my domain name is already taken?
A: There is not much you can do if the domain name you like is already taken. Over years, easy-to-remember names have been taken up. Try to think of names that are close enough to the actual name of your clinic. Think creatively and try different combinations to arrive at the final domain name.

Q: What if I register a domain name and then decide to stop using alloFactor?
A: It is really between you and the domain registrar

Q: Where does the health summary data in Patient portal come from?
A: From alloFactor EMR

Q: What happens when a patient requests a communication such as medication refill through portal?
A: It appears under alloFactor as a refill request task

Q: Are you HIPAA compliant?
A: Yes. When you register with alloFactor, we are automatically setup as a business associate of the covered entity (your clinic) under the privacy standards set forth by HIPAA regulations.